Privacy policy

This Privacy Policy explains how Wellchi Biotech Private Limited (“VEA,” “we,” “us,” or “our”) collects, uses, and protects your personal information when you visit or make a purchase from www.veacare.com (“Site”).

By using our Site, you agree to the practices described below.


1. Information We Collect

1.1 Device Information

When you browse our Site, we automatically collect certain technical data, including:

  • IP address, browser type, and time zone

  • Device type and operating system

  • Pages viewed, time spent, and referring URLs

  • Cookies and on-site interaction data

Technologies Used:

  • Cookies: Small files stored on your device to enhance browsing experience

  • Log Files: Track activity and diagnose issues

  • Pixels/Web Beacons: Measure engagement and marketing performance

You can manage or disable cookies via your browser settings.



1.2 Order Information

When you place or attempt an order, we collect:

  • Name, billing and shipping address

  • Email address and phone number

  • Payment details (processed securely; we do not store full card details)

  • Order details including products, value, and applied discounts

Note: Device Information + Order Information = “Personal Information”


2. How We Use Your Information

We use your Personal Information to:

  • Process Orders: Payments, shipping, confirmations

  • Customer Support: Handle queries, returns, and complaints

  • Improve Experience: Analyse usage and optimise website performance

  • Fraud Prevention: Detect and prevent suspicious activity

  • Marketing (with consent): Share relevant offers and updates

You can opt out of marketing communications anytime.


3. Sharing Your Information

We only share your data with trusted partners required to operate our business:

  • E-commerce Platform: Shopify

  • Payment Processors: Razorpay / PayU

  • Analytics & Marketing Tools: Google Analytics, Meta (Facebook) Pixel

These partners are contractually obligated to protect your data.

We may also disclose information:

  • To comply with legal obligations

  • To enforce our Terms of Service

  • To protect our rights, users, or business


4. Behavioural Advertising

We use cookies and pixels to show you relevant ads based on your browsing behavior.

You can opt out here:


5. Do Not Track

Our Site currently does not respond to “Do Not Track” browser signals.


6. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion

  • Withdraw consent for marketing at any time

To exercise your rights, contact us at help@veacare.com


7. Data Retention

  • Order data is retained as required for legal and tax purposes

  • Analytics data is retained for up to 26 months

You may request deletion of your data after mandatory retention periods.


8. Minors

Our Site is not intended for individuals under 18 years of age. We do not knowingly collect data from minors.


9. Data Security

We implement industry-standard security measures, including ISO/IEC 27001-aligned practices, to safeguard your data from unauthorized access, misuse, or disclosure.


10. Policy Updates

We may update this Privacy Policy periodically. Changes will be reflected with an updated date above. Continued use of the Site indicates acceptance of these changes.


11. Contact & Grievance Officer

For any privacy-related queries or complaints:

Grievance Officer: Atiq Bagwan
📧 Email: help@veacare.com
📞 Phone: +91 9021605764
📍 Address: Wellchi Biotech Private Limited, Shop No. L-003, Ground Floor, Silver Classic Building, Narhe Road, Narhe, Pune – 411041. Taluka Haveli, District Pune, Maharashtra, India.

We aim to:

  • Acknowledge complaints within 48 hours

  • Resolve them within 30 days


VEA Care Promise

Focused. Functional. Fast Relief.
 Your trust drives us—and protecting your data is a responsibility we take seriously.