This Privacy Policy explains how Wellchi Biotech Private Limited (“VEA,” “we,” “us,” or “our”) collects, uses, and protects your personal information when you visit or make a purchase from www.veacare.com (“Site”). By using our Site, you agree to the practices described below.
1. Information We Collect
1.1 Device Information — When you browse our Site, we automatically collect certain technical data, including IP address, browser type, and time zone; device type and operating system; pages viewed, time spent, and referring URLs; cookies and on-site interaction data.
- Cookies: Small files stored on your device to enhance browsing experience
- Log Files: Track activity and diagnose issues
- Pixels/Web Beacons: Measure engagement and marketing performance
You can manage or disable cookies via your browser settings.
1.2 Order Information — When you place or attempt an order, we collect name, billing and shipping address; email address and phone number; payment details (processed securely; we do not store full card details); and order details including products, value, and applied discounts. Device Information + Order Information = “Personal Information.”
2. How We Use Your Information
- Process orders: payments, shipping, confirmations
- Customer support: handle queries, returns, and complaints
- Improve experience: analyse usage and optimise website performance
- Fraud prevention: detect and prevent suspicious activity
- Marketing (with consent): share relevant offers and updates — you can opt out anytime
3. Sharing Your Information
We only share your data with trusted partners required to operate our business: Shopify (e-commerce), Razorpay / PayU (payments), and Google Analytics / Meta Pixel (analytics & marketing). These partners are contractually obligated to protect your data. We may also disclose information to comply with legal obligations, enforce our Terms of Service, or protect our rights, users, or business.
4. Behavioural Advertising
We use cookies and pixels to show you relevant ads based on your browsing behavior. You can opt out via Google Ads settings and Facebook Ads settings.
5. Do Not Track
Our Site currently does not respond to “Do Not Track” browser signals.
6. Your Rights
- Access the personal data we hold about you
- Request correction or deletion
- Withdraw consent for marketing at any time
To exercise your rights, contact us at help@veacare.com.
7. Data Retention
- Order data is retained as required for legal and tax purposes
- Analytics data is retained for up to 26 months
- You may request deletion of your data after mandatory retention periods
8. Minors
Our Site is not intended for individuals under 18 years of age. We do not knowingly collect data from minors.
9. Data Security
We implement industry-standard security measures, including ISO/IEC 27001-aligned practices, to safeguard your data from unauthorized access, misuse, or disclosure.
10. Policy Updates
We may update this Privacy Policy periodically. Changes will be reflected with an updated date. Continued use of the Site indicates acceptance of these changes.
11. Contact & Grievance Officer
Grievance Officer: Atiq Bagwan · Email: help@veacare.com · Phone: +91 9021605764 · Address: Wellchi Biotech Private Limited, Shop No. L-003, Ground Floor, Silver Classic Building, Narhe Road, Narhe, Pune – 411041, Maharashtra, India. We aim to acknowledge complaints within 48 hours and resolve them within 30 days.